Please be advised that as of October 4, 2022 Canon will provide assistance directly through the European network of Professional Service Centers (Canon PSCs).
To request a repair, you must access the Customer Portal through the following link:
https://www.canon.pt/support/consumer_products/contact_support/?type=repair
If the equipment is within the warranty period, you must upload the invoice or purchase document.
After registration, you will receive a label for free shipping (even for out-of-warranty processes), which must be glued to the outside of the package in which the equipment must have been properly packed.
Collection must be requested directly from the carrier, following the instructions on the label.
If you need more information or support about the new Canon repair process, please call:
21 424 51 90 or send an email to: portugal@cc.canon-europe.com
Thanking you for your better understanding
Best regards, Canon